Frequently Asked Questions (FAQs)

At FloralMean, we want to make your floral shopping experience as smooth and enjoyable as possible. Below you’ll find answers to some of our most frequently asked questions. If you need further assistance, feel free to reach out to us directly!

1. How do I place an order?

Placing an order with us is simple! Just browse through our selection of beautiful flowers and arrangements, select the one(s) you love, and click “Add to Cart”. Once you’re ready, go to your cart and follow the checkout process. You can choose your delivery date, provide payment details, and complete your order in just a few steps.

2. Can I change or cancel my order after placing it?

We aim to process orders as quickly as possible to ensure timely delivery. If you need to make changes or cancel your order, please contact us immediately at [email protected] or call us at 862-262-8784. We’ll do our best to accommodate your request, but please note that changes may not be possible once your order is in transit.

3. What are your delivery options?

We offer local delivery in East Brunswick, NJ, and surrounding areas. Delivery charges depend on the location and the size of your order. For more details, visit our Delivery Information page. We also provide same-day delivery for orders placed before 2 PM local time.

4. How do I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. You can track your order using the link provided. If you need assistance, don’t hesitate to contact us at [email protected].

5. Do you offer gift cards?

Yes! We offer gift cards in various amounts so you can share the joy of floral gifting with friends and loved ones. Simply visit our Gift Cards page to purchase one.

6. What happens if my flowers are damaged or not as expected?

We take great care in packaging and delivering your flowers, but if they arrive damaged or don’t meet your expectations, please contact us within 24 hours of delivery. We’ll be happy to offer a replacement or refund. Your satisfaction is our priority!

7. Can I request a custom floral arrangement?

Absolutely! If you’re looking for something unique or have special requests, feel free to reach out to us at [email protected]. Our expert florists are happy to help create a personalized arrangement just for you.

8. How long will my flowers last?

Our flowers are freshly cut, and their lifespan depends on the type of arrangement and care provided. Generally, most of our bouquets last between 5 to 7 days. Be sure to follow the care instructions included with your order to help your flowers stay fresh longer!

9. Do you offer same-day delivery?

Yes! If you place your order before 2 PM local time, we can offer same-day delivery in our local delivery area. Same-day delivery is subject to availability, so we recommend placing your order early to ensure we can accommodate it.

10. Are your flowers sustainably sourced?

Yes, sustainability is important to us. We work with reputable suppliers who prioritize ethical and eco-friendly farming practices. Many of our flowers are grown with minimal use of pesticides and support fair labor practices.

11. Do you deliver on holidays?

We do offer delivery on most holidays, though availability may be limited during busy seasons like Valentine’s Day, Mother’s Day, and Christmas. Please place your order early to ensure timely delivery for special occasions!

12. What if I’m not happy with my arrangement?

Your satisfaction is our top priority. If you’re not fully satisfied with your arrangement, please contact us within 24 hours of receiving your flowers. We’ll work with you to resolve the issue, whether through a replacement, refund, or another solution.

13. Do you offer flowers for weddings or events?

Yes! We offer beautiful floral arrangements for weddings, parties, and other events. Whether you’re planning a small gathering or a grand celebration, our team can help create the perfect floral designs. Contact us at [email protected] to discuss your event and get started.

14. What types of payment do you accept?

We accept major credit cards including Visa, MasterCard, American Express, and Discover. We also offer secure payments via PayPal and Apple Pay. Rest assured, your payment details are always protected.

15. How do I care for my flowers?

To keep your flowers looking fresh, place them in clean water and change the water every 1-2 days. Trim the stems at a 45-degree angle before placing them in water, and avoid direct sunlight or heat sources. We include care instructions with every order to ensure your flowers thrive!

Still have questions?

If you need further assistance, don’t hesitate to contact us. We’re here to help make your floral shopping experience as enjoyable as possible!

📧 Email: [email protected]
📞 Phone: 862-262-8784
💬 Live Chat: Available on our website
🏢 Address: 155 Main St, East Brunswick, NJ 08816
⏰ Hours: Monday–Friday, 9 AM–5 PM (local time)