Eligibility for Returns
We accept returns on most items within 30 days of delivery. To be eligible:
- The item must be in its original condition, unused, and in the original packaging.
- Proof of purchase (order number or receipt) is required.
- Certain items, such as custom floral arrangements or perishable flowers, may not be eligible for return. Please contact us for clarification if needed.
How to Initiate a Return
To start a return, simply follow these steps:
- Contact Us:
- Phone: 862-262-8784
- Email: [email protected]
- Address: 155 Main St, East Brunswick, NJ 08816
- Hours: Monday–Friday, 9 AM–5 PM (local time)
- Provide Details: Share your order number and a brief explanation of the issue.
- Follow Instructions: We’ll guide you through the process and provide a return shipping label if applicable.
Refunds and Replacements
- Refunds: Once we receive your return and inspect the item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
- Replacements: If you prefer, we can send a replacement item at no additional cost.
- Non-Refundable Items: Shipping fees for express delivery are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of delivery. We’ll arrange for a replacement or refund and may request photos to better understand the issue.
Return Shipping Costs
- Faulty or Incorrect Items: If the return is due to an error on our part, we’ll cover the shipping costs.
- Other Returns: For returns not related to defects or errors, customers are responsible for the return shipping fee.
Exchanges
Want to exchange your item for something else? No problem! Contact us to arrange an exchange, and we’ll guide you through the process.
Contact Us
For any questions or assistance with returns, please don’t hesitate to reach out:
- Phone: 862-262-8784
- Email: [email protected]
- Address: 155 Main St, East Brunswick, NJ 08816
- Hours: Monday–Friday, 9 AM–5 PM (local time)
Thank you for choosing FloralMean. We’re committed to making things right and ensuring your satisfaction with every order.